FAQ

At RYVAL Soccer, our priority is to provide you with customization options on all our products to showcase your brand, colors, and logo. Each product will have different customization options, so please read carefully the customization options for each product. Additionally, we provide personalized consultation services to help you create the perfect gear for your unique identity.

The preferred file types are .PDF, .AI, .EPS, or .PSD.

The production time for customized orders varies depending on the specific product and customization options chosen. We strive to fulfill orders as quickly as possible while maintaining the highest quality standards. Most customized orders are received within 30 days.

Yes, we offer discounts for bulk orders. Whether you're outfitting an entire team or purchasing equipment for a sports organization, we can provide competitive pricing to accommodate your needs. Please contact our customer service team at orders@customsportsgear.com for more information on bulk pricing and discounts.

We want you to be completely satisfied with your purchase from RYVAL Soccer. Unfortunately, any customized gear is non-returnable. If you have concerns about the equipment you’ve received, please contact us and we’ll work with you to find a solution.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that additional customs fees or import taxes may apply for international orders. Please contact us directly at orders@customsportsgear.com for an accurate quote.

Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can reach us by email at orders@customsportsgear.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the assistance you need to ensure a seamless shopping experience with RYVAL Soccer.

Yes, we will provide you a digital proof of your customized product before production. This allows you to review the design and ensure it meets your expectations before production begins. Please contact our customer service team for more information on requesting samples or proofs.

While we strive to accommodate a wide range of artwork and logos, there may be certain restrictions or guidelines depending on the printing or embroidery techniques used for customization. Our experienced design team can assist you in determining the best options for reproducing your artwork or logo accurately on our products. If you feel your logo or artwork could be a challenge, please reach out to us directly at orders@customsportsgear.com

At this time, we do not have shipment tracking information, but will be working towards providing that in the future.

We understand that sometimes changes may need to be made to an order after it has been placed. While we strive to accommodate any changes whenever possible, please note that once production has begun, we are unable to make changes. Please contact our customer service team as soon as possible to discuss any changes or modifications to your order.

At RYVAL Soccer, we stand behind the quality and craftsmanship of our products. We offer a one-year warranty and guarantees on items to ensure your complete satisfaction with your purchase. If you encounter any issues with your product, please contact our customer service team for assistance, and we will work to resolve the issue promptly.